TERMS OF SERVICE

At Loma Parties, we’re committed to providing a seamless, stress-free catering experience for every client. To ensure the best possible service, we kindly ask that you review and adhere to the following terms and conditions related to bookings, payments, guest count, and event logistics.

1. Minimum Order & Logistics Charges

All bookings require a minimum of 20 guests (PAX). For events that do not meet this minimum, a HK$450 logistics fee will be applied. This charge covers essential costs such as parking and fuel to ensure smooth execution on the day of your event.

2. Deposits, Payments & Confirmation

To confirm your reservation, a 25% deposit of the total invoice amount must be paid at least 14 days prior to the event. This deposit allows us sufficient time to prepare your menu, order any required materials or ingredients, and finalise logistics.

The remaining balance is due no later than 7 days before the event date. Full payment ensures we can complete all necessary preparations, including food sourcing, staffing, and transportation. Bookings made within shorter time frames may be subject to additional charges depending on the urgency and associated travel or prep requirements.

3. Cancellation & Refund Policy

We understand that plans can change. If you need to cancel your event, the following refund structure applies:

• Cancellations made 14 days or more before the event are eligible for a full refund of any payments made.

• Cancellations made between 7 to 14 days prior may be eligible for a partial refund, depending on costs already incurred.

• Cancellations made less than 7 days before the event may be non-refundable, as key materials and ingredients may already have been purchased.

Please note that we retain receipts for all orders and purchases to ensure transparency in the event of a late cancellation.

4. Guest Count & Headcount Adjustments

When securing your booking with a deposit, we require a preliminary guest count. This number helps us estimate staffing and ingredient quantities. Your final confirmed guest count must be submitted no later than 3 days before the event date.

We will plan for a buffer of ±20% based on the preliminary number. Should actual attendance fall significantly below this buffer, we reserve the right to charge for shortfall costs. Conversely, if attendance exceeds the final count, we cannot guarantee sufficient food or beverage supply for all guests.

5. Special Add-Ons & Celebratory Options

To elevate your event experience, we offer optional celebration-day upgrades, such as birthday cakes, desserts, or custom presentation items. These can be discussed and arranged during your initial consultation process.

6. Setup Timing & Venue Requirements

Our team will arrive 45 to 60 minutes prior to the event start time to complete setup and ensure all equipment and stations are ready.

It is the client’s responsibility to provide a suitable outdoor space (approximately 12 square feet minimum) for the BBQ setup. Our consultation team will assist in confirming space suitability.

In the event that the pre-agreed space is inaccessible or inappropriate for the safe operation of our equipment, any penalties, relocation costs, or damages will be the sole responsibility of the client.

7. Equipment Use & Clean-Up

Loma Parties includes full clean-up of all equipment, stations, and areas we set up. However, if guests continue to use our equipment after the event has concluded, we kindly request its immediate return. Unreturned, damaged, or misused equipment may incur additional fees to cover replacements or repairs.

8. Service Etiquette & Limitations

Our staff will provide station-side service, including plating dishes and managing buffet presentation. However, please note that Loma Parties is not a full waitstaff service, and guests should not expect table service or individual plate delivery during the event.

9. Alcohol Policy

Clients are welcome to provide their own alcoholic beverages for the event. While our team is happy to assist with basic serving, we do not accept responsibility for any alcohol-related issues. The client remains fully responsible for compliance with all relevant laws and the safe consumption of alcohol by guests.

10. Allergies & Dietary Requirements

All food allergies, dietary restrictions, or special requests must be communicated to us prior to the event. While we strive to accommodate all needs, we cannot guarantee an allergen-free environment unless specific arrangements are made and confirmed in advance.

11. Set Menus & Customisations

Set menus are subject to a minimum of 3 orders per menu type. These menus are fixed unless otherwise discussed during the booking process. If your event requires a tailored menu, please contact us well in advance so we can explore options based on availability and feasibility.

12. Rush Bookings & Last-Minute Orders

Bookings made within 7 days of the event date may be fulfilled at our discretion but may incur additional rush fees due to the time-sensitive nature of logistics, staff scheduling, and ingredient sourcing. We will always do our best to accommodate your needs, but availability is not guaranteed for last-minute requests.

13. Need Help?

Our team is here to help you plan an exceptional event. For any queries, adjustments, or add-ons, feel free to contact us directly.

Email: info@lomaparties.com
WhatsApp: +852 5395 3587